Frequently Asked Questions

Privacy & Security

• Important Security Updates for Your Kuna App
• What Personal Data Does Kuna Collect?
• Is Kuna Secure?
• Who Has Access To Personal Information Shared With Kuna?
• How Do I Delete Information Shared With Kuna?
• Where Can I Read About Changes to Kuna And Kuna's Security Practices?

Orders and Sales

• 2021 Thanksgiving Sale Terms and Conditions
• How Do I Know When My Order Has Been Shipped? 
• How Do I Change My Order or Order Information?
• Is Kuna Shipping Outside the United States?
• Will I Get Free Shipping?
• Is There a Warranty on My Kuna Purchase?

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WiFi Troubleshooting

• My Device Is Offline
• Is My WiFi Strong Enough to Connect with Kuna?
• How Do I Change My WiFi?
• Understanding Your Device Health
• Will My Norton Core Router Work With My Camera?
• Why Am I Having Live Feed Issues or Going Offline?

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Installation

• Special Situations During Installation
• How Is My Kuna Device Powered?
• What Are the Light's Dimensions?
• Do I Have to Leave My Light Switch On?
• How Do I Turn Off the Status LED?
• Are Kuna Powered Devices Weatherproof or Waterproof?

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About Kuna

• Update to Our Terms and Conditions
• Where Can I Find Kuna’s Technical Specifications?
• What Is the Difference Between Kuna and Maximus?
• Is Kuna Hiring?
• What Is Kuna? How Does It Work?
• Are You Going to Offer Different Colors and Styles?

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Kuna Integrations

• Introducing Google Home Integration
• Introducing Amazon Echo Integration
• Will Kuna Work with Other Smart Home Systems?