If you need to change your Kuna App Account email address, or you set up your camera with the wrong email address, please contact support. We can help!
If you're moving or giving your camera to someone else, please delete it first - so the new owner can set it up like a brand new unit. Before you do this, make sure you've saved all the recordings you need to keep!
If you're changing your email, we recommend creating a new Kuna App Account with the email address you'd like to use, and adding this new account as a shared user. Then, we can make the shared user the primary owner of the camera. Please make sure to contact us from both email accounts (old and new).
IMPORTANT: Your Premium Plan is tied to your Kuna App Account, not your cameras. If you change your Kuna email address, you'll need to cancel the plan for your old address, and sign up for the plan again with your new address.