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I Forgot My Password

If you have forgotten the password for your Kuna account, or if you are having difficulty logging into the mobile app, you can reset your password directly from the mobile app's login screen. Note that the password for the Kuna account is not the password for your wi-fi setup (unless you chose the same passwords for both).


Step 1: Open the Kuna mobile app and click Log In



Step 2: Enter your Kuna account email password in the EMAIL section and click "FORGOT YOUR PASSWORD?" 



Step 3: Confirm the password reset by clicking "YES"



Step 4: Check your email inbox for the password reset email and choose a new password for your Kuna account email address.

Didn't receive a password reset email? Don't forget to check your spam folder, your trash folder, and your email filters.

If you still didn't receive an email, please contact support. We can help!

Still Have Questions?

Kuna: Monday - Friday, 8am to 5:30pm PT, (844) 905-1914

Toucan: Monday - Friday, 8:30am to 5pm PT, (888) 788-6888

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