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I’m Not Getting Notifications

If your camera is recording, but you’re not getting push notifications on your mobile device, please check that you have push notifications enabled. Here's how to do that!

 

Step 1 - Check Your Kuna App Settings

Enter the Settings tab of the Kuna mobile app. Make sure push notifications are turned on. Here, you can enable them for individual cameras or all cameras. 

 

Step 2 - Check Your Mobile Settings

If push notifications are enabled, please make sure that push notifications are turned on for your mobile device as well. Even if you have push notifications  turned on in the Kuna app, this will not override your phone settings.

 

For an iOS Device

Go to your home screen and find the Settings app. Then, scroll down to Kuna, and enter the Notifications center. Make sure that Allow Notifications is selected. We also suggest that you enable Sounds, Badges, and the Banner style of notifications.

 

For an Android Device

Go to your home screen and find your Settings app. Then, scroll down to the Application Manager option. From here, find the Kuna app, and make sure that Show Notifications is selected.

In some rare cases, we have seen optimization apps like Battery Doctor or Virus Cleaner interfere with Kuna App notifications.

 

If you're still not getting push notifications from your Kuna Powered Device, please reach out by clicking the Contact Us button below. We can help!

Still Have Questions?

Maximus: Monday - Friday, 8am to 5:30pm PT, (855) 275-0412

Toucan: Monday - Friday, 8:30am to 5pm PT, (888) 788-6888

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