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Recovering Deleted or Missing Recordings

If you're missing a recording, we may be able to help you find it. However, we cannot retrieve deleted recordings or live feed footage.


I deleted a recording from the Kuna App. Can you help me get it back?

Sorry, no. Once you delete a recording, it's gone. It will disappear from your Kuna App and the Kuna servers. Please DO NOT delete recordings unless you are absolutely sure you don't need them anymore!


My camera didn't capture an event. Can you get the footage for me?

Your camera's live feed is not saved. If no recording was triggered (automatically or manually via the Record button), there is no way for us to recover additional footage for you.

If you can't download a recorded event from the Kuna App, please try power cycling your mobile device (by turning the power off, waiting at least 10 seconds, then turning the power back on). If that doesn't help, give us a call or click the Contact Us button below.


My camera missed some important events. What can I do?

Contact Kuna Support - we can help! Even if there's no footage available, we can help you improve your camera's detection accuracy and reduce the chance of missed detections in the future.

Still Have Questions?

Kuna: Monday - Friday, 8am to 5:30pm PT, (844) 905-1914

Toucan: Monday - Friday, 8:30am to 5pm PT, (888) 788-6888

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