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My Security Light Is Offline

If your Smart Security Light has been offline for more than 10 minutes, you may need to take it back through the set-up process to bring it online again. Here are a few simple steps to try and get it back online:
Step 1 - Power Cycle Your Security Light
Please turn off your device (using the light switch it's connected to) and wait at least 10 seconds. Then, turn the light switch back on.

Step 2 - Check the Status LED
After the power is back on, the status LED at the bottom of your Kuna should flash from red to green (yellow if it's a Toucan camera), and then to solid blue in about a minute. If it does not turn blue after a minute, please proceed to Step 3.
Step 3 - Run Through the Set-Up Process
Please take your device through the set-up process again to reconnect it to your Wi-Fi network.

If you run into any error messages during the set-up process, or if your status LED does not come on, or stays solid red, flashing green, or yellow, please click the Contact Us button below for additional assistance.
Improving Your Wi-Fi Signal

If you find that your device is going offline frequently, this may be caused by a weak Wi-Fi signal. You can usually improve your device's performance by moving your router closer to it, or adding a Wi-Fi extender. For more information about improving your Wi-Fi signal strength, check out this article.

Still Have Questions?

Maximus: Monday - Friday, 8am to 5:30pm PT, (844) 905-1914

Toucan: Monday - Friday, 8:30am to 5pm PT, (888) 788-6888

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