My Kuna Is Offline

If your Kuna has been offline for more than 10 minutes, you may need to take it back through the set-up process to bring it online again. Here are a few simple steps to try and get it back online:
Step 1 - Power Cycle Your Kuna
Please turn off your Kuna (using the light switch it's connected to) and wait at least 10 seconds. Then, turn the light switch back on.

Step 2 - Check the Status LED
After the power is back on, the status LED at the bottom of your Kuna should flash from red to green, and then to solid blue in about a minute. If it does not turn blue after a minute, please proceed to Step 3.
Step 3 - Run Through the Set-Up Process
Please take your Kuna through the set-up process again to reconnect it to your Wi-Fi network.

If you run into any error messages during the set-up process, or if your status LED does not come on, or stays solid red or solid green, please click the Contact Us button below for additional assistance.
Improving Your Wi-Fi Signal

If you find that your Kuna is going offline frequently, this may be caused by a weak Wi-Fi signal. You can usually improve your Kuna's performance by moving your router closer to your Kuna, or adding a Wi-Fi extender. For more information about improving your Wi-Fi signal strength, check out this article.

Still Have Questions?

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