Shop Now

My Device Is Offline

If your device has been offline for more than 10 minutes, you may need to take it back through the set-up process to bring it online again. Here are a few simple steps to try and get it back online:
Step 1 - Power Cycle Your Device
Please turn off your device (using the light switch it's connected to) and wait at least 10 seconds. Then, turn the light switch back on.

Step 2 - Check the Status LED
After the power is back on, the status LED at the bottom of your Kuna should flash from red to green (yellow if it's a Toucan camera), and then to solid blue in about a minute. If it does not turn blue after a minute, please proceed to Step 3.
Step 3 - Run Through the Set-Up Process
Please take your device through the set up process again to reconnect it to your Wi-Fi network.

If you run into any error messages during the set-up process, or if your status LED does not come on, please click the Contact Us button below for additional assistance.
Improving Your Wi-Fi Signal

If you find that your device is going offline frequently, this may be caused by a weak Wi-Fi signal. You can usually improve your device's performance by moving your router closer to it, or adding a Wi-Fi extender. For more information about improving your Wi-Fi signal strength, check out this article.

Still Have Questions?

Kuna: Monday - Friday, 8am to 5:30pm PT, (844) 905-1914

Toucan: Monday - Friday, 8:30am to 5pm PT, (888) 788-6888

Contact Us