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Update to Our Terms and Conditions

We simplified and clarified a few of our policies to help provide you with better coverage!

You can read the complete Maximus and Toucan terms of service on the manufacturer websites, but here is a summary of the most important points:

 

Price Matching

We regret we are contractually unable to match prices at other retailers, including the member-only prices at Costco or Costco.com. We are also unable to honor sale prices outside the sale periods.

 

Warranty

Standard Warranty: Our manufacturing partners’ standard warranty is one year from the date of purchase. For Maximus Smart Security Lights and Camera Floodlights, it is 1-year. For Toucan Surveillance Kits, it is 1-year.

Warranty Conditions: 1-Year, Non-Transferable, Authorized Channels. Our manufacturing partners each offer a 1-year warranty on devices purchased from authorized sales channels. The warranty extends to the original owner of the Kuna Powered Devices. Use of devices outside of the United States and/or Canada voids all warranties.

 

Premium Plan Subscriptions

Extended Warranty on Maximus Products: 2-Years Active Plans. We now offer an extended two year warranty to all our premium plan customers! You must be a premium plan subscriber at the time of malfunctioning of the Maximus device, for the warranty extension to apply.

Theft Protection: We offer theft protection on Kuna Powered Devices for all active premium subscribers; for any theft reported to law enforcement.

Subscription Based: All premium plans are subscription based, either month-to-month or annual.

Automatic Renewal: Premium subscriptions are charged automatically to the card on file with our payment processor - this helps prevent a lapse in your service!

Automatic Card Updates: Our payment processor may work with your credit card company to keep the card on-file up to date - you can read more about that directly from our payment processor here.

At-Will Cancellations: You can choose to cancel your plan at any time by visiting my.getkuna.com.

 

Other Reminders

Data Privacy: Members of our technical and troubleshooting teams do have access to a limited amount of device information, such as: your WiFi SSID, WiFi channel, your email address. But we never access your live feed or recordings without your explicit permission and only for purposes of troubleshooting. We do verify and comply with legitimate requests from law enforcement and the courts.

Currency USD: All charges on our site(s) (https://store.getkuna.com & https://my.getkuna.com) are listed and made in USD.

#CapturedbyKuna: We’ve simplified the #CapturedbyKuna program to provide a standard $60 credit to all #CBK winners.

 

Still Have Questions?

Maximus: Monday - Sunday, 6am to 6pm PST, (855) 275-0412

Toucan: Monday - Friday, 8:30am to 5pm PST, (888) 788-6888

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